An invalid passcode message can occur after dialing into a meeting and entering a passcode that is not recognized. A recorded message reads the passcode entered and states that it “is not a passcode that is valid at this time.” Here are some possible solutions based on the cause of your invalid passcode:

Double-Check Your Passcode

The most common cause of an invalid passcode message is the incorrect passcode entry. Listen to the numbers repeated by the recorded message, and verify that those are the same numbers you’ve been given to enter the meeting. If the numbers are incorrect, enter the correct passcode followed by the # key. If the recorded message states the correct passcode, you may have incorrect dial-in information. Double-check your invitation or contact the meeting host to verify the dial-in information.

Try a Different Connection

If you are dialing from an international location, a cell phone, or using Skype (or other another Voice Over IP (voIP) service), your line may not be transmitting identifiable tones. Listen to the recorded message. If you hear numbers you entered that are skipped in the playback, try your call again using a different phone. If you are still unable to connect, contact a PGi support agent at 719-785-4947 for assistance.

Ensure That Your Conference Has Not Expired

If you are trying to connect to a scheduled conference, ensure that you are within the scheduled meeting time. Check your invite to make sure that you have the correct date and time/time zone.

Note: You can only dial into a scheduled ReadyConference^® 10 minutes prior to start time.

If you are the conference host and your conference has expired or is scheduled incorrectly, you can change the conference to an always-available unscheduled conference. To do so, follow the directions in Troubleshooting: Change a ReadyConference from Scheduled to Unscheduled.

If you and your participants are still unable to join, contact a support agent at 719-785-4947 for assistance.