Occasionally when you dial in to join a meeting you might face difficulties connecting to your conference call. Examples of basic connectivity issues include:

• Receiving a fast busy or regular busy signal when dialing into a conference call
• Receiving a carrier message when dialing into a conference call
• Hearing silence after initial conference call prompt or “welcome” prompt
• Hearing silence after dialing your conference call number

For each of these issues, first check your dial-in number to ensure you are dialing correctly. If you are using the toll-free number and receive a busy signal, try using the toll number. Likewise, if you are using the toll number, try using the toll-free number.

If you are still experiencing connectivity issues, please contact a PGi support agent at 719-785-4947 for assistance.

Troubleshooting Carrier Messages

Examples of carrier messages include, “We cannot connect your call at this time” and “All circuits are busy.” Carrier messages are usually followed by a numeric or alphanumeric code, and most likely heard in a female voice. These messages are generated on the carrier path between your location and PGi equipment.

The numeric code at the end of a carrier message will help the carrier determine the location of the error. Please have this number ready before calling a PGi support agent.