At any time during an on-demand ReadyConference^® call, the host may enable recording by pressing *22 on the telephone keypad.
Note: This feature is not available to participants.

After pressing *22, you will hear the prompt “Conference recording has started.”  All participants on the call (including you) will then hear the message, “Just as a reminder, today’s conference is being recorded.” As new participants join the call, they will also hear this message.

After you end your recording, the audio will be archived for replay.  The archiving process may take up to 24 hours.  Your audio recording will be available as a replay to be played back via the telephone.

There are two options for ending your recording:

• Press *22 and choose option 1 to pause the recording. Your recording will begin automatically archiving once all participants have disconnected from your conference call.
• All attendees, including the host, exit from the conference. As the host, you can use the *93 command to disconnect all attendees from the call. You will still need to hang up your line for recording to end. When a recording is ended this way, archiving begins automatically.

Accessing Recordings

The call host will then receive a confirmation email with replay information, dial-in numbers and a replay passcode.

You can also access your replays on MyRCPlus. Log in to your account and click the “Account Management” drop-down. Select ReadyConference Replays and look for your recording in the list of Replays. Click the link under Conference ID to see details and dial-in information. At this screen, you can also purchase a CD recording of your call in MP3, WAV or WMA format. Click Purchase CD for ordering information. 

Recording a Scheduled ReadyConference Call

On scheduled ReadyConference calls, it’s possible to set up automatic recording. These recordings start when your conference begins and end when all callers have left your call. If automatic recording is enabled, the *22 command will not function to end or restart conference call recording. To learn more, see How To: Record My Scheduled ReadyConference Call.

For additional assistance, Chat Live with a PGi Support agent or Send a Support Ticket.