You can use the mute command to silence noisy lines. This is recommended when conferencing with large numbers of individual participant lines.

While participants can press *6 on the telephone touch-pad to mute or un-mute their own lines, hosts can press *96 to mute all participant lines. After pressing *96, you will have two options:

• Press 1 to mute all lines but allow participants to un-mute their line at any time using *6.
• Press 2 to maintain muting across all participant lines. In this case, participant lines will remain muted until the host un-mutes all lines using the *97 command. 

With either option, a recorded message informs all participants that mute has been activated. Similarly, when *97 is pressed by a host, a recorded message informs all participants that mute is deactivated.

For additional assistance, Chat Live with a PGi Support agent or Send a Support Ticket.