Enhanced Authentication is a GlobalMeet^® feature that protects your meetings from fraudulent callers dialing in from specific international locations. Enhanced Authentication must be enabled for those hosts/participants who wish to join a meeting from the following locations:

• Brazil
• China
• India
• Malaysia
• Philippines
• Taiwan

The following security features will be required when using the Enhanced Authentication feature.

• 10-digit random passcode: System-generated, random 10-digit passcodes for both moderator and participant will make it more difficult for fraudulent users to access and compromise a meeting.
• Music on hold until host joins (MOH): To increase security and ensure meetings are not occurring without the presence of the host, the meeting is not opened until the host joins. This feature will prevent participants from starting a meeting without the host. It will also prevent fraudulent users from using a passcode, even if the participant passcode has been compromised. 
• Meeting Report: A meeting summary email is sent after every meeting. This email to the account owner will allow the client to see the details of the meeting, in addition to alerting them if their passcode was used without their knowledge. Correct customer email addresses are critical to ensure delivery to the correct account owner. 

To add Enhanced Authentication to a new GlobalMeet account, simply follow these steps:

1. Log in to your PGiMeet site using your client ID and password.
2. Under “My Meeting Accounts,” select Manage my audio accounts.
3. Click on the “Global Numbers” icon.
4. Click on the checkbox marked “Enable” to use Enhanced Authentication in the “Conference Info and Passcodes” section. This will automatically select all the security features required when using Enhanced Authentication.
5. Enter any additional meeting details (including Conference Account Title and PO/Billing Reference No.) and select any additional meeting options you would like to enable for your account.
6. Click Save.

To add Enhanced Authentication to your existing GlobalMeet account, simply follow these steps:

1. Log in to your PGiMeet site using your client ID and password.
2. Under “My Meeting Accounts,” select Manage my audio accounts.
3. Click on the “View/Modify” icon of the meeting to which you would like to add Enhanced Authentication.
4. On the Edit Conference Account page, click on the checkbox for Enable next to Enhanced Authentication.
5. Click OK when prompted if you are sure you would like to add Enhanced Authentication.
6. Click Save.

Note: After saving, your conference passcodes will be changed to 10-digit random passcodes and all security features required for Enhanced Authentication will be turned on.

To remove Enhanced Authentication from your existing GlobalMeet account, simply follow these steps:

1. Log in to your PGiMeet site using your client ID and password.
2. Under “My Meeting Accounts,” select Manage my audio accounts.
3. Click on the “View/Modify” icon of the meeting to which you would like to remove Enhanced Authentication.
4. On the “Edit Conference Account” page, uncheck the checkbox for Enable next to Enhanced Authentication.
5. Click OK when prompted if you are sure you would like to remove Enhanced Authentication.
6. Click Save.

Note: If you would like to change the passcode type for your account, you may select the checkbox next to Edit Passcodes and choose a new passcode type. If you would like to turn off any of the security features required for Enhanced Authentication, you may uncheck the checkbox for desired features listed under “Conference Options” in the “Advanced Options” section. If these features are not turned off, they will remain active for your account even if Enhanced Authentication is removed.