To generate a conferencing activity report, first log into MyRCPlus to bring up the host menu. Under the “Account Management” drop-down, select ReadyConference Reports.

Enter a starting date and ending date for your conference report. Then select a report option:

• Select Client Report to display report information online.
• Select Download Client Report – Conference Summary to download a Microsoft^® Excel-compatible spreadsheet with summary report information.
• Select Download Client Report – Participant Detail to download a Microsoft Excel-compatible spreadsheet with participant-level information.

Click Display to access your report. Note that if you chose the basic Client Report option, you will see a web listing of report information. You can choose to download a spreadsheet copy of this information by clicking one of the Download links in the top right corner or select Back to Host Menu to return to the reservation menu.

Things to remember:

• The information captured as the Automatic Number Identification (ANI) for each caller might not match the actual direct dial number of the participant. The ANI may reflect the main office building number, as this is the information most easily delivered to our equipment by your carrier.
• The wider your date range, the longer time it will take for the report to assemble. If your report is taking a long time to create, please select a smaller date range.
• Reporting is only accessible for 90 days past the event date.

Automatic Post-Conference Reporting

You can also create ReadyConference Plus calls with automatic reporting. When creating or modifying a ReadyConference meeting, click Post Conference Report under “Other Options.” Verify the email address for the conference report. Then create your meeting (for a new meeting) or save changes (for an existing meeting). Post-Conference Reports are emailed within 30 minutes of the end-time of your conference.

If you would like to see participant names in your post conference report, you must locate each participant by phone number in the “Main Conference” window. Click the phone number and type the first and last name of the participant.

For additional assistance, Chat Live with a PGi Support agent or Send a Support Ticket.