Basic connectivity issues typically result from:

• Fast busy or regular busy tones when dialing into an audio conference
• A carrier message heard when dialing into an audio conference
• Silence after dialing your conference dial-in number

If you experience any of these issues, first check your dial-in number to ensure you are dialing correctly with the correct format. Try using the alternate Local or national free phone number assigned to your conference. If you hear silence after dialing your conference number, please remain on the line for 15-20 seconds to ensure this is not caused by a delay in the “Welcome” prompts. After connecting to customer service, please provide the number you were dialing from and the number you were dialing to to your customer service agent for further investigation.