An invalid passcode message can occur after dialing into a conference and entering a passcode that is not recognized for the meeting. A recorded message reads the passcode entered and states that it “is not a passcode that is valid at this time.” Here are some solutions, based on the cause of your invalid passcode:

Double-Check Your Passcode

The most common cause of an invalid passcode message is the incorrect entry of passcode information. Listen to the numbers repeated by the teleprompter, and verify that those are the same numbers you’ve been given to enter the meeting. If the numbers are incorrect, enter the correct passcode followed by the # key. If the teleprompter read the correct passcode, you may have incorrect dial-in information. Double-check your invitation or contact the conference call moderator for the correct dial-in information.

Try a Different Connection Type

If you are dialing from an international location, using SKYPE (or other Voice Over IP (VOIP) service) or calling from a cell phone, your line might not be transmitting tones identifiable by the conferencing software. Listen to the numbers repeated by the teleprompter. If you hear numbers you entered being skipped in the playback, try your call again using a different phone. If you are still unable to connect, see How To: Contact Client Services in ReadyConference Plus for assistance.

Ensure That Your Conference Has Not Expired

If you are trying to connect to a scheduled conference, ensure that you are within the scheduled meeting time. Check your invite to make sure that you have the correct date and time/time zone. Please note that you can only dial into a scheduled ReadyConference 10 minutes prior to start time.

If you are the conference moderator and your conference has expired or is scheduled incorrectly, you can change the conference to an always-available unscheduled conference. To do so, follow the directions in Troubleshooting: Change a ReadyConference from Scheduled to Unscheduled.

If you and your participants are still unable to join, see How To: Contact Client Services in ReadyConference Plus for assistance.