Basic connectivity issues include:

• Fast busy or regular busy signals when dialing into a conference call
• A carrier message heard when dialing into a conference call
• Silence after initial conference call prompt or “Welcome” prompt
• Silence after dialing your conference call number

For each of these issues, first check your dial-in number to ensure you are dialing correctly. If you are using the toll-free number and receiving a busy signal, try using the toll number. Likewise, if you are using the toll number, try using the toll-free number.

If you are still experiencing connectivity issues and you are a moderator, please refer to How To: Contact Client Services in ReadyConference Plus for assistance. They can help you get another conference set up on a different piece of equipment with different dial-in numbers.

If you are still experiencing connectivity issues and you are a participant, please refer to How To: Contact Client Services in ReadyConference Plus for assistance.

Troubleshooting Carrier Messages

Examples of carrier messages include “We cannot connect your call at this time” and “All circuits are busy.” Carrier messages are usually followed by a numeric or alphanumeric code, and most likely heard in a female voice. These are generated on the carrier path between your location and Premiere Global equipment and usually signal a problem with switching equipment.

The numeric code at the end of a carrier message will help the carrier determine the location of the error. Please have this number ready before calling support agents.